Effective Date: June 2026

Welcome to SanthoshMayakrishnan.com, the official website of author Santhosh Mayakrishnan. By accessing this website, browsing its content, or placing an order, you agree to the policies and terms outlined below.

Privacy Policy

Your privacy is important to us. We collect only the information necessary to process orders, provide customer support, and improve your shopping experience.

Information We Collect

When you place an order, we may collect:

• Full Name

• Email Address

• Phone Number

• Billing Address

• Shipping Address

Payment Security

All payments are securely processed through trusted payment gateway providers. We do not store, access, or retain your credit card, debit card, net banking, or UPI information.

Use of Information

Your information is used exclusively for:

• Processing and delivering orders

• Customer support and communication

• Order notifications and updates

• Website improvement and security

We never sell, rent, or share your personal information with third parties for marketing purposes.

Cookies

Our website may use cookies and similar technologies to enhance user experience and improve website functionality.

Shipping Policy

We are committed to delivering your order safely and efficiently.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Delivery Timeline

Estimated delivery time is:

• Metro Cities: 3–5 Business Days

• Other Locations: 5–7 Business Days

Delivery times may vary due to courier operations, weather conditions, holidays, or other circumstances beyond our control.

Shipping Charges

Any applicable shipping charges will be displayed during checkout. Promotional free-shipping offers may be available from time to time.

Order Tracking

Once your order is dispatched, tracking information will be shared via email or SMS whenever available.

Refund & Replacement Policy

Customer satisfaction is important to us.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

• Order Number

• Clear photographs of the product

• Photographs of the packaging

Replacement Eligibility

After verification, eligible products will be replaced at no additional cost.

Refund Eligibility

Refunds are issued only when:

• A replacement cannot be arranged, or

• Exceptional circumstances are approved by us.

Approved refunds will be credited through the original payment method.

Non-Returnable Products

Books delivered in good condition are not eligible for return, exchange, or refund.

Terms & Conditions

Intellectual Property

All content on this website, including books, manuscripts, text, images, graphics, logos, artwork, and branding materials, are protected by copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Product Availability

All products are subject to availability. We reserve the right to modify, discontinue, or update products without prior notice.

Pricing

All prices are displayed in Indian Rupees (INR). Prices may be revised at any time without prior notice.

Order Acceptance

We reserve the right to cancel or refuse any order due to:

• Product unavailability

• Pricing inaccuracies

• Payment issues

• Suspected fraudulent activity

Limitation of Liability

SanthoshMayakrishnan.com shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products through it.

Governing Law

These policies and terms shall be governed and interpreted in accordance with the laws of India.

Contact Information

For questions regarding orders, policies, or customer support:

Author: Santhosh Mayakrishnan
Email: author@santhoshmayakrishnan.com

Thank you for supporting independent literature and being part of this journey.

Terms & Conditions